Frequently Asked Questions

All times on the schedule are in the Eastern Time Zone.

How do I claim and download CE letters?
December 9-10: You must watch 100% of the presentation video in 'Play-Only' mode to unlock the evaluation for each live session to receive credit. Once the video has been watched in full live, the evaluation unlock code will automatically be added to your user account to give access to the evaluation. Complete all evaluations for sessions watched before December 11th. If you close out of the presentation before it ends, you must start from the beginning. 

After December 11: You will be asked to take a quiz for all sessions to receive credit for sessions available for CE.

OnDemand CE: Watch the video presentation and take/pass quiz with 74%. 

What is included in my NAN conference registration?

As a registered attendee of the NAN 2021 Annual Conference, you will be able to:

• Access all Live Sessions, OnDemand Sessions and Research and Resources
• Connect at your convenience via the interactive platform
• Create your own schedule by clicking on the star next to the sessions you want to attend
• Connect with other attendees, speakers and industry exhibitors

When will I have access to view OnDemand CE sessions and Research and Resources? 
The virtual platform link will be sent the week of December 6, 2021. 

When will all of the features, including live sessions, be available?
Full access to the NAN conference platform will be available starting on Thursday, December 9, 2021. 

How long will I be able to access the content?

All educational content is available through February 28, 2022.

When is the last day to register for the conference content? 
February 21, 2022.

How do I receive all 25.5 CE credits? 
Attend live sessions (1 per time block) December 9-10 and complete an evaluation to receive CE credit. Similar to a live event, you can only go to one live session at a time. Because we are virtual you will be able to go back and watch the concurrent session you were not able to attend live and complete a short quiz to receive CE credit. 
-Complete all OnDemand CE Content 
-If you are not able to attend December 9-10 you can watch all sessions and take a short quiz to receive CE credit through February 28, 2022.  

What is the recommended web browser for the virtual conference? 

Google Chrome 

What if I have a question for a speaker?
During each scheduled live CE session there will be a live Q&A chat. Use the chat box in the live session to ask your questions. 

How many live vs homestudy credits are available? 
11 live CE credits are available December 9 -10, 2021.
14.5 homestudy CE credits are available through February 28, 2022.

Please contact the NAN Office at with any additional questions.